blulabs
Every row is an account. Every column is one of the four tiers of customer coverage. The fastest way to answer "who do we call about X."
Each account is a pod; each pod has four seats. Best for reading a single relationship in isolation — "who's on Delta?"
Flip the perspective: one card per person, every account they touch, and the primary tier they operate at. Surfaces overlapping responsibilities and relative load.
Not every account warrants a full four-person pod. This model segments accounts by strategic weight and defines the level of coverage each tier receives — so we can right-size personnel across the portfolio without over- or under-serving.
One card per role. Set the max number of accounts each person in this role can carry, see current assignment counts, and review who is in each seat.